The myAster App is Your Personal Healthcare Assistant. It aims to provide an Omni-care experience for patients. In just 1 click, it enables its users to book a doctor appointment for their preferred time and location, book a video consultation from comfort of your home in the UAE and receive all the scans and lab reports on the app itself, helping you keep track of all your medical records.
Create your profile in simple steps:

Step 1: Register using a mobile number

Step 2: Verify OTP

Step 3: Complete your profile by entering your name, DOB, nationality and Emirates ID details.


Once registered, you can use the app to:

1. Book an appointment with a doctor at Aster Clinics - For consultation at the clinics, pre-book a slot and show up for your in-person consultation 5-10 minutes before your scheduled time.

2. Set up a video consultation with one of our doctors. Consult with our doctors from the comfort of your home. Simply click on 'Book an Appointment' and select 'Video Consultation'.

3. Check 'My records'. Access all your medical documents like prescriptions, lab tests & scan info in just 1 click. Lab results are uploaded to the patient library as and when they’re generated by our team. You can download them from the myAster App.

You can book an appointment with any doctor in all specialties across all Aster Clinics. myAster App will show you all the doctors available across all specialties, from General Medicines to Dental. Video Consultation is also offered by some selected specialties. myAsterApp is regularly updated with more doctors. You can look up your preferred specialty and doctor by clicking 'Specialities'. Alternatively, you can type it out in the search bar.
Currently, video consultation is provided by a few selected doctors. In the future, more doctors will be available for video consultation. To check which doctors are available for video consultation, you can easily filter by availability on the doctor listing page.
Schedule an appointment with your preferred doctor within seconds.

You can select your preferred doctor from the doctor listing page. Alternatively, you can browse the specialty section to find the right doctor. As a next step, you can click 'book appointment' and select the type of consultation you require, whether it is 'in-person in the clinic' or 'video consultation'. You can then pick a suitable time slot and confirm your booking. If you have valid UAE medical insurance, you have the option of 'book via insurance'.

myAster app is designed to handle non-emergent medical problems. You should NOT rely on it if you are experiencing a medical emergency. For emergencies, please call Government hospitals, you can access the emergency number on the myAster home page.
Valid UAE medical insurance can be used on the myAster app as long as your insurance company covers the services you require. All you have to do is upload your Emirates ID to the app to complete your profile. Our team will be able to access and review your insurance details and add them to our system. Once our system accurately verifies all your details, the option of 'Pay Via Insurance' will appear while you are booking an appointment. You can pay using that option if your insurance company covers the doctor's consultation.
If the option for 'Pay via Insurance' does not appear while you are booking an appointment, click on Add Insurance. Select your insurance provider and enter your insurance card number. Our team will verify your insurance details, after which it will be automatically activated in the myAster App for your perusal.
Video Consultation is permissible for all UAE residents and visitors whether they are in UAE or outside UAE
If you wish to contact us, please reach out to us on Tel: 800700600 or E-mail: care@myaster.com Our team is available to support you between 8 AM and 8 PM on all working days. You also have the option to go to Help Center and Contact Us on the app. Fill out the form with your details and our team will get back to you within 24 hours.