We accept payments online through credit/debit cards OR by paying in cash/card on delivery. You can also use your Secure loyalty points AED equivalent to make payments. If you have a discount voucher, you may use it at the time of checkout.

Payment options available on the myAster App:

- Debit card / Credit card (Visa or MasterCard)

- Pay at the clinic (option applicable only for in-person consultation)

No hidden charges. All the details of charged amount will be displayed during your checkout screen inclusive of taxes

There could be several reasons for this. It’s best if you contact your issuing bank to check the status and resolve such like situations.

For any failed or unsuccessful transaction, there is no refund process to go through. The amount will automatically be reversed into your bank account within the next working day.

You can select the pay by SECURE option during checkout

Yes. During myAster checkout you can combine SECURE points and any other payment options to pay the amount

If you do not wish to make an online payment, you can choose to pay in cash when you receive your order.

Yes. During myAster checkout you can combine SECURE points and any other payment options to pay the amount

Yes, payment is secure as no payment details are stored within our systems or computers. All your data is encrypted to the highest standard and held on a secure and certified platforms.

No Cash On Delivery charges

Copay is a fixed amount paid by you for services covered under your insurance policy. Please note that the amount displayed in the app is an estimate based on the insurance policy details shared, however it can vary depending on your insurance eligibility. Please check with your insurance provider on the Copay share to be paid by you.

The copay amount depends on your insurance policy and it can vary from one clinic to another or even from one specialty to another. Please check with your insurance provider on the Copay share to be paid by you.

In the UAE, this depends on the kind of services covered under your insurance policy and the network you belong to. For self-pay patients, you can review the consultation fees during booking an appointment. It can vary depending on the doctor and specialty you have selected.

The valid period for paying the video consultation fees or Copay is up to 4 hours before your scheduled video consultation. Please note that the appointment will be canceled if fees are not paid within the valid period.

You are entitled to a refund for the cancellation of the video consultation. The refund amount will be reflected in your account within 5 to 7 working days.

Please check with your health insurance provider to confirm that video consultation is covered in your policy.